No cancellation penalties apply to unpaid reservations. Possibility of tour cancellation and/or exchange for another date or another direction of the tour is determined by the rules of use. Rules of application are available before payment during order creation.
Tour cancellation can be made up to 2 (two) days prior to the start date of the tour. Otherwise, prepayment for the tour is not refundable.
For cancellation of tour booking, you must send an application directly to the Website, or contact the Agency through the contact details indicated on the Website.
You can receive money for cancelled tour on your bank account (card) within 30 (thirty) days after the day of departure indicated in the booking. Ticket refund requests are only accepted in working days and working hours of the Agency’s offices specified on the Website.